Frequently asked questions
- Does patient data leave our office?
- No. Diastema runs on your office’s own server and talks only to your own Open Dental. Your patient records aren’t copied to us.
- What does our office need?
- A server that stays on, and Open Dental’s API service running on it. Diastema runs next to Open Dental on that server.
- How does Diastema get access to Open Dental?
- Through Open Dental’s API service. Your office turns it on and gives Diastema a key, which is stored encrypted on your server. We’ll walk you through it during setup.
- How long does setup take?
- It depends on your server and your Open Dental setup. We’ll give you an estimate when we talk.
- How are updates handled?
- Updates are signed, so your server installs only updates that really come from us. If an update causes trouble, it can be rolled back.
- What does it cost?
- $99 a month for each office, billed from the day Diastema goes live. See what’s included.
- Can we cancel?
- Yes. It’s month to month, with no contract, and you can cancel any time.